Refund Button Disabled

If the Refund button is disabled, follow the steps below to determine the cause and resolution:

Step 1: Check the Transaction Status

Confirm that the transaction status is AuthApproved.

Step 2: Verify the Transaction Date

Refunds cannot be processed for transactions from yesterday or earlier until they have been settled.

Step 3: Confirm Settlement Completion

Ensure the transaction has been settled before attempting a refund.

Once the transaction is settled, the Refund button will become available for use.