Step 1: Access the RMA Portal
Navigate to ziosk.com/rma, or visit the Customer Knowledge Base at help.ziosk.com.
From the Knowledge Base home screen, select the RMA Portal tile to continue.
Step 2: Choose the RMA Type
On the RMA Portal home screen, you’ll see four options:
Device Replacement – For Ziosk devices such as the zMini, Tablet Pro, or Aurizon.
Charging Station Replacement – For Ziosk or Tablet Pro charging stations.
Battery Replacement – For Ziosk batteries used in zMini or Aurizon devices.
Shipping Request - Reschedule pickup or request new label.
Select the option that matches the item you’re returning.
Step 3: Describe the Issue to the AI Chatbot
After selecting your RMA type, an AI chatbot will appear. Type a short description or use keywords to explain the reason for your RMA.
Step 4: Complete the RMA Form
If an RMA is needed, Fill out the form with the following details:
Email Address – Use your site-wide email address; if unavailable, enter your own.
Phone Number – Use your site phone number; if unavailable, enter your own.
Device Serial Number – Enter the serial number of the device being returned. Only uppercase A–F and digits 0–9 are allowed.
Common mistake: O ≠ 0.
Additional Comments – Add any extra details about the issue.
When finished, click Submit.
Step 5: RMA Submission and Processing
Once submitted, your RMA request is officially initiated.
Ziosk will begin processing your replacement based on the details provided.
Important Note: AI Chatbot Guidance
The AI chatbot is designed to ensure RMAs are only created when needed.
If you describe an issue that doesn’t require a replacement (e.g., seeing “Please wait onboarding” on your device), the chatbot will display a help article instead of creating an RMA request.